Privacy Policy
At M-Line Pharmacy, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). By using our services, you consent to the practices described in this policy.
1. Consent
We collect, use, and disclose your personal information only with your consent, except where otherwise permitted or required by law. By providing your personal information to us, you consent to its collection and use as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. If you choose to withdraw consent, this may impact our ability to provide certain services.
2. Information We Collect
- Personal Identification Information: Name, address, date of birth, phone number, email address.
- Health Information: Medical history, prescription details, allergies, health insurance information.
- Payment Information: Credit/debit card details, billing address.
3. How We Use Your Information
- To fill and manage prescriptions.
- To verify identity and comply with regulatory requirements.
- To process billing and payments.
- To communicate appointment reminders, refills, and pharmacy services.
- To improve our customer service and website functionality.
- To comply with legal and regulatory obligations.
4. Accountability
M-Line Pharmacy is responsible for the personal information under its control. We have designated a Privacy Officer to oversee compliance with PIPEDA and address any concerns regarding privacy.
Privacy Officer
M-Line Pharmacy
1289 Upper James St. Unit 2 Hamilton, Ontario
Phone: 289-755-2200
Email: [email protected]
5. Transparency
We are committed to openness and transparency in how we handle your personal information. This policy is available on our website, and we provide clear explanations whenever we collect personal data.
6. Access and Correction of Personal Information
Under PIPEDA, you have the right to:
- Request access to your personal information held by us.
- Request corrections if your information is inaccurate or incomplete.
- Request details about how your information has been used or disclosed.
To request access or corrections, please contact our Privacy Officer.
7. Data Security
We take reasonable safeguards to protect personal information from unauthorized access, loss, theft, improper use, copying, or disclosure.
Security measures include:
- Encryption of sensitive data
- Secure access controls
- Regular audits and staff training on privacy compliance
8. Disclosure of Personal Information
We do not sell or trade your personal information. We only disclose personal information under the following circumstances:
- To healthcare providers for coordinating care.
- To insurance companies for billing and claims processing.
- To regulatory authorities when required by law.
- To third-party service providers (e.g., delivery services) under strict confidentiality agreements.
9. Retention and Disposal of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal data is no longer needed, we securely dispose of it through:
- Secure digital deletion for electronic records.
- Shredding for physical documents.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
Privacy Officer
M-Line Pharmacy
1289 Upper James St. Unit 2 Hamilton, Ontario
Phone: 289-755-2200
Email: [email protected]
By using our services, you acknowledge that you have read and understood this Privacy Policy.